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Help! I've updated a page in my Content Library but it's not updating in an Itinerary.
Troubleshooting content that isn’t syncing.

Safari Portal will automatically update content that is used in an Itinerary, lookbook, or Guest Portal if the original page in the Content Library has been modified, whether it’s global content or custom content.

 

However, this automatic update only occurs if the content in the proposal itself has not been edited. This ensures that any customizations or additions you’ve made remain intact and are not overwritten.

 

If a page updated in your Content Library is not reflecting within a proposal, it’s likely due to one of the following reasons:

The Page Was Edited Within the Proposal

  • Once a page is edited directly within an Itinerary, Lookbook, or Guest Portal, automatic updates from the Content Library are disabled to preserve your changes.
    • Solution:
      • Use the Apply Updates feature to manually overwrite the page with the latest version from the Content Library.

Template-Based Changes

  • If you started from an Itinerary or Lookbook template and modified the page within the template itself, this breaks the link to the original Content Library page.
    • Solution for the Current Itinerary or Lookbook:
      • Remove the modified page from the Itinerary or Lookbook.
      • Click Save to confirm changes.
      • Re-add the updated version of the page from the Content Library.
    • To Prevent This from Happening in the Future:
      • Go back to the template and remove the modified page.
      • Click Save to update the template.
      • Re-add the updated version of the page from the Content Library.

This ensures that any new Itineraries or Lookbooks created from the template will include the most up-to-date content, and future updates from the Content Library will automatically apply (as long as no edits are made within the individual Itineraries or Lookbooks).

By following these steps, you can ensure your content remains current while maintaining the flexibility to customize proposals as needed.

 

Keywords: content library, page update, itinerary not updating, sync content, update not showing,

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