At Safari Portal, we conducted a thorough vetting process before selecting Redpoint as our preferred travel insurance partner. Our evaluation focused on claims quality, operational control, scalability, and alignment with the types of trips our community sells.
Below is an overview of the key factors that informed our decision.
1. Fully In-House Operations (No Outsourcing)
One of the most important criteria for us was operational control.
Redpoint owns and manages every aspect of its insurance programs in-house — including claims, assistance, and evacuations — rather than outsourcing to third-party administrators. This structure reduces bottlenecks, minimizes handoffs, and supports more consistent service standards.
From a scalability standpoint, this was critical. As insurance adoption grows within Safari Portal, we wanted confidence that service quality would remain consistent at higher volumes.
2. Dedicated Claims Management Model
Redpoint assigns each traveler a single, dedicated claims advisor who manages the case from start to finish, providing continuity and accountability throughout the claims process.
In addition, each travel company is assigned a dedicated account manager. This ensures you have a direct point of contact for policy questions and ongoing support as volume grows.
Key metrics include:
- Claims finalized in an average of 10.8 days after documentation submission
- Calls answered in 40 seconds or less on average
- Travel assistance cases resolved in 3.4 days on average
These performance benchmarks gave us confidence in both responsiveness and processing efficiency.
3. 24/7 Real Human Support
Redpoint provides 24/7 access to live assistance teams — no automated systems or bots.
This is particularly important for the types of trips many Safari Portal users sell, including remote, high-value, and expedition-style travel where real-time human coordination can be critical.
4. Experience Supporting Established Travel Brands
Redpoint works with many large, recognizable brands across the travel and expedition sectors.
Their experience supporting complex, high-touch, and high-value itineraries aligned closely with the travel profiles of many Safari Portal users, giving us additional confidence in both their claims sophistication and their ability to scale alongside growing partners.
5. Strong Customer Satisfaction
Redpoint reports:
- 95% traveler satisfaction with their customer service team
- 90% agreement that they offer strong value
- 96% of travelers finding coverage details clear and easy to understand
Customer experience was a central factor in our evaluation process.
Important Note
While we conducted extensive due diligence before selecting Redpoint as our preferred partner, the decision to offer or switch insurance providers is entirely yours.
Safari Portal facilitates access to Redpoint’s integration but does not administer policies, process claims, or manage coverage decisions. All claims, policy questions, and customer service matters are handled directly by Redpoint. If you or your clients ever have concerns regarding coverage or claims, those discussions would take place directly with their team.
We encourage you to evaluate any insurance provider based on what best serves your business and your clients’ needs.