This article is relevant to Calendar Builder (adding flights within your Itinerary) and the Flights tab in Classic Builder Guest Portals. You must have a Tier II plan in order to opt in for flight notifications.

Flight Notifications Overview

You are able to opt in to receive notifications via email if a flight is changed, canceled, or rescheduled, and you can also opt for the client-facing itinerary to automatically update flight times in the event of a flight change.

Please note that updates will only be sent to the consultant who is the owner of the File; we will not send notifications to your clients (we want to make sure you are aware so you are not caught off guard!).

You can always re-assign a file to another consultant on your team from the three dots on your Dashboard.

How it works

When adding flights to your Itinerary (Calendar Builder), or to the Flights tab in a Classic Builder Itinerary Guest Portal, you'll need to search for a flight either by Flight Number or Route as these both connect to the flight API.

📌 Note: flight notifications are not possible for manually added flights.

Here, you'll have the option to:

• Notify me if this flight is canceled, delayed, or rescheduled ("me" being the consultant who owns the file)
• Update the client-facing itinerary if this flight is changed

You can choose both options, either option, or neither option, but make sure you make your selection when searching for the flight.

Add your flight normally, using the Search by Flight Number or Route.

📌 Note: we are showing the example in Calendar Builder, but it is similar in the Flights tab in Classic Builder Itinerary Guest Portals:

Now, because we checked off both options, if there are any changes to this flight, the consultant who is the owner of the File will receive a notification via email for any flight changes, and the Itinerary will update (on both the agent and client versions).

This is an example of the notification email the agent will receive in the event of a flight change:

This is an example of the agent back-end showing that there has been a flight change.

And this shows what the client-facing Itinerary looks like, if there has been a flight change.

All set! This has been updated, indicating the new changes, without the flight change tags.

Important Notes

• We start checking for flight updates from 72 hours prior to travel.
• We will only notify you if the flight time is changed by 10 minutes or more.
• Flight updates are not available for flights that include en-route stops.
• Flight changes will update automatically, provided the change was made within 72 hours of departure.

Keywords: Flight notifications, flights, update flights, notification, flight change