Help! Why can't I download a PDF of my Itinerary or Lookbook?
Troubleshooting steps to fix PDF download issues in Safari Portal.
If you're having trouble downloading a PDF of your Itinerary or Lookbook, try the following steps to resolve the issue:
Step-By-Step Instructions
- Clear your browser cache.
- Outdated or corrupted cache files can interfere with downloads.
- Go to your browser settings.
- Find the option to Clear Browsing Data or Clear Cache.
- Select the appropriate option, then restart your browser.
2. Try a different browser.
- Browser-specific settings, plugins, or extensions can sometimes cause issues.
- If you're using Chrome, try Safari, Firefox, or Edge—and vice versa.
3. Check your internet connection.
- A slow or unstable connection can interrupt file downloads.
- Try refreshing the page.
- Reconnect to your Wi-Fi or switch to a more reliable network.
- Consider restarting your router if the connection remains inconsistent.
Still not working? Contact support
If the issue persists after trying the above steps, please reach out to [email protected]. We’re happy to help troubleshoot the issue further.
Keywords: PDF, can't download, clear cache, different browser, check internet.
Did this answer your question?