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Help! Why isn't my surcharge working?
Troubleshooting common issues with credit card surcharge setup and functionality.

 

Safari Portal allows you to pass credit card fees on to your clients using the Allow Card Payments toggle when setting up invoices.

 

Important: If you plan to use this feature, do not enable card payment options directly within your Stripe dashboard.

 

To check your Stripe settings, go to Stripe Settings > Payments > Payment Methods and ensure that all card payment methods are switched off.

 

 

⚠️ If card payments are enabled through Stripe, the surcharge feature in Safari Portal will not function properly.

 

To ensure surcharges are applied correctly, card payments must be enabled only on invoices within Safari Portal. Here’s a quick guide to help you set this up within Safari Portal:

 

 

Keywords: Stripe, credit card payments. enable credit card payments, surcharge, surcharge not working, existing stripe account.

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