📌 Note: This article is valid for Calendar Builder (adding flights within your itinerary) and the Flights tab in Classic Builder Guest Portals. You must have a Tier II plan in order to opt in for flight notifications.
You can now opt in to receive notifications via email if a flight is changed, cancelled, or rescheduled, and you can also opt for the client-facing itinerary to automatically update flight times in the event of a flight change.
Please note that updates will only be sent to the consultant who is the owner of the file; we will not send notifications to your clients (we want to make sure you are aware so you are not caught off guard!). You can always re-assign a file to another consultant on your team from the three dots on the Itineraries dashboard.
Here's how:
When adding flights into your itinerary (Calendar Builder), or into your Flights tab in your Guest Portal (Classic Builder), you'll need to search for a flight either by Flight Number or Route (these both connect to the flight API):
Note: flight notifications are not possible for manually added flights
Here, you'll have the option to:
- Notify me if this flight is canceled, delayed, or rescheduled ('me' being the consultant who owns the file)
- Update the client-facing itinerary if this flight is changed
You can choose both options, either option, or neither option - but make sure you make your selection when searching for the flight.
Add your flight normally, using the Search by Flight Number or Route.
Note: we are showing the example in Calendar Builder, but it is similar in the Flights tab in Guest Portals (Classic Builder)
Now, because we checked off both options, if there are any changes to this flight, the consultant who is the owner of the file will receive a notification via email for any flight changes, and the itinerary will update (on both the agent and client versions).
The above shows the notification email that the agent will receive in the event of a flight change.
The above shows the agent back-end for the itinerary details.
The above shows the client-facing itinerary.
You can leave the itinerary like this, showing the original time + the flight change tag and the updated time, or you can go to your Itinerary Details tab (Calendar Builder), or into the Flight tab in the Guest Portal (Classic Builder), and review and accept the flight updates. This will clear the tag and the original time and updated time and just show the new time.
To do this:
Click into the flight with the updates, search again for the same flight number (which will be the default flight already listed), and then add to the itinerary (click the Update button).
All set! Your itinerary and your client's itinerary have been updated, indicating the new changes:
The above shows the updated agent back-end for the itinerary details.
The above shows the updated client-facing itinerary.
✈️ We start checking for flight updates from 72 hours prior to travel.
📌 We will only notify you if the flight time is changed by 10 minutes or more.
Done and done! Your clients now automatically have the updated flights in their itinerary! 🙌